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THAT WHICH IS - Frequently Asked Questions
Where can I watch That Which Is content?
You can enjoy That Which Is content on any up-to-date browser on your computer or on your smart phone or tablet.
Our website does not support outdated browsers like Internet Explorer. You need to be using a current version of either Google Chrome, Safari, or Firefox.
That Which Is is also available through the MSIA app (for both iOS and Android). With the app you’ll be able to fit MSIA’s growing streaming service right in your pocket and take John and J-R with you wherever you go.
How much does That Which Is cost?
You can enjoy the content offered through That Which Is on your computer, tablet or smart device for one low price:
- -For your own personal use: Sign up That Which Is Premium for a fixed monthly fee of $9.99/month.
- -For use in a Seminar Leader Capacity: Sign up for a That Which Is Premium Seminar Leader Subscription for $14.99/month.
How do I cancel my That Which Is subscription?
You can easily cancel your subscription to That Which Is any time. There are no cancellation fees – start or stop anytime. Go to My Account, select Manage Plan from the drop down menu, and go to Subscriptions. Click on Cancel.
How can I change the credit card I pay my TWI subscription with?
You can change your credit card by:
-Hovering over your name and click Manage Plan
-Next to ‘Payment Method’ click update. When prompted, enter your new payment information and click the purple ‘Update Payment method’ button.
Your next payment will continue as schedule but from this new card.
If you are having difficulty or have additional questions, email thatwhichis@msia.org or call (323) 373 4055 and ask to speak to someone in the Products & Services Dept.
How can I save my favorite selections in That Which Is?
If you are logged in, you can save your favorites to ‘My List’ or you can create your own custom playlists. You can even change the order in which they play and that order will update in real time on both the web version and the app.
WEB: Add to Playlist from the selection view, rearrange via My Lists → Edit icon → drag/drop → Save.
APP: Tap + to add; tap-hold to reorder. Note: this only works with custom playlists, not the default My List.
Can I download the video and audio media from That Which Is?
You cannot download any content from That Which Is in the usual sense.
However, with the MSIA app you can save videos to an offline playlist to view without internet. These are stored on your device but are not accessible outside the app.
How do I listen to my SAT seminars on That Which Is?
As an active SAT subscriber, you can listen to the current month’s SAT even if you are not subscribed to That Which Is Premium. Just log in with your MSIA credentials.
Website: Browse → This Month’s SAT
App: Menu → SAT Seminars → This Month’s SAT
For older SATs, choose SAT Seminar Library in both interfaces.
I cant find a J-R seminar in That Which Is. Where is it?
If a title or product number yields no results, it may not be online yet. We continually add more content to the platform.
Can I share That Which Is with others?
You may share content with others unless a gold tag indicates "Personal Use," "SAT Subscribers," or "Minister/Initiates only." Read usage guidelines here.
Please do not share your login.
I am an MSIA seminar leader -- can I use That Which Is for my Soul Awareness Seminar gatherings?
Yes, if you upgrade to the Seminar Leader plan for an additional $4.99/month.
Click Manage plan → Upgrade. This option only appears for MSIA accounts with Seminar Leader role.
*Note: SATs, Ministers and Initiates content remain restricted for SAS use.
Can a That Which Is subscription be used to play videos at local Minister meetings?
No. Ministerial boards should use their own purchased/downloaded media libraries for these meetings (on USB or otherwise).
What is an Innerphasing?
Innerphasing is a technique for aligning your levels of consciousness using Light and cooperation with your basic self. It helps release negative patterns and reinforce new habits over 32+ days of repetition.
It includes use of a keyword (color + symbol not found in nature, like "pink lake") and a physical cue (touching thumb and two fingers) during playback.
Never listen while driving or using machinery.
How can I report issues or request assistance with my subscription?
Email thatwhichis@msia.org or call (323) 737-4055.
Report technical issues here:
- Website issues
- App issues
Video Tutorials
Below we’ve compiled a series of short tutorials — separated by topic — to help you take full advantage of everything That Which Is has to offer. Select from the list below the topic you’d like to watch a video on, or scroll to the very last one to watch the full hour-long Zoom tutorial.